Last updated: 12/14/2025
This Shipping Policy applies to purchases made on onecleardrop.com (the “Site”) and describes how Clear Drop Inc. (“Clear Drop,” “we,” “us,” or “our”) processes and ships orders.
Shipping destinations (United States only)
We currently ship only within the United States to the continental U.S. (the 48 contiguous states and Washington, D.C.).
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. territories (including Guam, U.S. Virgin Islands, etc.)
- APO/FPO addresses
- P.O. Boxes
Where we ship from
All orders are shipped from our warehouse in Carrollton, TX.
Order processing time
Orders are typically processed and shipped within 3 business days after the order is placed.
Business days are Monday through Friday, exclude weekends and U.S. federal holidays.
Note: During high-volume periods (such as holidays, special promotions, or product launches), processing may take longer.
Shipping method, carrier, and delivery time
Standard Free shipping
Cost: Free standard shipping on eligible orders shipped to the continental U.S.
Carrier: We ship via FedEx and/or USPS (carrier selected at our discretion).
Transit time (after shipment): Approximately 7 business days in transit for most destinations.
Important: Delivery dates are estimates and are not guaranteed. Carrier delays (weather, natural disasters, peak-season congestion, service disruptions, etc.) may affect delivery timing.
Shipping confirmation & tracking
When your order ships, you will receive a shipping confirmation email that includes your tracking information.
Address accuracy & changes
Please double-check your shipping address at checkout.
If you notice an error, contact us as soon as possible at support@onecleardrop.com.
We can’t guarantee address updates after an order has been processed or shipped.
If a package is returned to us due to an incorrect or incomplete address entered by the customer, we may require additional time to reship and additional fees may apply.
Split shipments
In some cases, items may ship separately (for example, if items are in different locations or ship at different times). If your order ships in multiple packages, you will receive separate tracking numbers.
Shipping delays (backorders, high volume, or unexpected events)
We aim to meet our stated processing and shipping timelines. If we anticipate a significant delay, we will notify you by email with an updated timeline and any available options (such as continuing to wait or canceling for a refund, as applicable).
Damaged packages or damaged items
If your order arrives damaged, please contact support@onecleardrop.com within 3 days of delivery and include:
- Your order number
- Photos of the outer box/packaging
- Photos of the damaged item(s)
- Any relevant notes about the condition upon arrival
We will review the information and work with you on next steps (which may include a replacement, repair, or other resolution, depending on the situation).
Lost packages / “Delivered” but not received
If your tracking shows your package is delayed, lost, or marked “delivered” but you can’t locate it:
1. First, check around your delivery location (porch/side door/mailroom), with neighbors, and with your building manager (if applicable).
2. Then contact us at support@onecleardrop.com with your order number and tracking details.
We may open an investigation with the carrier. Resolution depends on the outcome of the carrier investigation and other available information.
Please note: Once a carrier marks a package as delivered to the address provided, we may be limited in our ability to offer replacements or refunds. However, we will work with you in good faith to help investigate the issue and determine the best available solution.
Returns & warranty
Returns, refunds, exchanges, and any applicable restocking or processing fees are governed by our Returns & Warranty Policy (linked on our Site). This Shipping Policy does not replace or modify the Returns & Warranty Policy.
Contact us
For shipping questions or help with an order, contact:
