Clear Drop® is committed to partnering with you to effectively organize your home pre-recycling.

If you’re not completely satisfied with your Clear Drop purchase you have a right to return it according to our policy.

Cancellation and Refunds

30-Day At-Home Trial

• If you are not satisfied, you may return the product within the 30-day trial for a full or partial refund of the product price.
• Customers are responsible for return shipping costs in this case.

Full Refund (Standard Option)

• To qualify for a full refund, products must be returned in good condition and include all initial components in original packaging or similar to original that protects the product from damage during transportation.

Partial Refund for Damaged/Used Products

If the returned product shows signs of excessive wear, or damage, or is missing components, a partial refund will be issued. The refund amount may be up to 80% of the product price, depending on the condition of the returned item. The exact percentage will be determined based on the extent of the wear, damage, or missing components, as assessed during the inspection process.

Refund Process

Refunds will be processed within 14 business days after the product is received and inspected by our team. Please be advised that, in certain circumstances, the processing of refunds may take longer due to the policies and processing times of financial institutions.

Warranty Details

All Clear Drop® equipment is covered by a one-year limited warranty from the date your Clear Drop® appliance was delivered, addressing manufacturing defects. Warranty claims must be submitted with proof of purchase.

The warranty covers:

• Repair: For minor issues, send us your product, and we’ll repair it and return it in fully working condition.
• Replacement: If repair isn’t feasible, we’ll provide a replacement.
• Warranty Duration: Any repaired or replaced product will carry the remainder of the original warranty period.

The warranty does not cover:

• Damage caused by misuse, improper operation, or failure to adhere to the product's usage instructions.
• Damage resulting from accidents, impacts, drops, or external forces, including exposure to temperatures or environmental conditions lower or beyond the indicated limits in the product documentation.
• Unauthorized modifications, repairs, or alterations made to the product.
• Normal wear and tear, including degradation of components due to regular use.
• Damage caused by the introduction of materials not approved for use in the product, as specified in the product's instructions or guidelines.
• Loss or theft of the product or any of its components.
• Malfunctions or damage resulting from failure to properly clean, maintain, or care for the product in accordance with the provided instructions.
• Issues arising from the use of third-party accessories, consumables, or components not explicitly authorized by Clear Drop®.
• Damages or malfunctions caused by electrical surges, power supply issues, or improper voltage connections.
• Products that have been resold, transferred, or purchased from unauthorized distributors or retailers.
• Damage caused by the operation of the product outside of its intended purpose or designated environment.
• Any cosmetic damage, such as scratches, dents, or discoloration, that does not impact the product's functionality.

Clear Drop® products are designed for general household use and are not intended to process materials with specific health, environmental, or performance outcomes. We do not guarantee that the use of our products will result in any specific health benefits or prevent any health-related issues. You acknowledge that the materials you introduce into Clear Drop® products are outside our control, and therefore, we cannot guarantee consistent or ideal results, including the quality or appearance of the processed materials (e.g., "bricks" or other outputs).

Any dissatisfaction with the outcomes of product use, such as frustration, emotional distress, or dissatisfaction with the quality of processed materials, does not constitute a defect and is not covered under the warranty. The warranty specifically excludes claims related to the suitability, effectiveness, or performance of the product in any particular scenario or with any specific material.

Clear Drop® reserves the right to determine, at its sole discretion, whether a repair or replacement is covered by this warranty. If not, additional fees may apply.

How to submit a claim?

If you encounter an issue, please contact our customer support team at support@onecleardrop.com. We’ll guide you through the process and ensure your Clear Drop® product is back to performing at its best as soon as possible.