These Pre-Order Terms and Conditions ("Terms") govern the placement of pre-orders ("Pre-Order") with Clear Drop Inc. ("we," "us," or "Company") for our products, including the Organics Collector (OC) and Soft Plastic Compactor (SPC)("Products"). Please read these Terms carefully before submitting your Pre-Order. By submitting your Pre-Order, you agree to be bound by these Terms.
1. Pre-Order
1.1. A pre-order is a commercial arrangement where You can reserve Clear Drop products that are not yet available for immediate delivery. By placing a pre-order, You benefit from a reduced price and special payment terms offered as an incentive for early commitment. This allows You to secure your purchase ahead of the official release while enjoying a discount compared to the standard price upon release
2. Pre-Order Reservation
2.1. You must have the legal capacity to place a Pre-Order. This usually means that You,
- Are a resident of the Unites States, and will take delivery of your Product in the United States.
2.2. By placing a Pre-Order, you will be required to provide accurate contact and billing information. It is your responsibility to ensure this information remains current.
2.3. You must place the Pre-Order online through the Clear Drop webstore on the website (onecleardrop.com) (the ‘Site’).
2.4. Full payment is not required at the time of placing the Pre-Order.
2.5. By finalizing a Pre-Order, you are accepting the Terms of Pre-Order, You acknowledge and confirm that you have read and agree to these Pre-Order Terms and Conditions.
2.6. Clear Drop Inc. reserves the right to decline or delay Pre-Orders for any reason. If your Pre-Order is declined, you will be notified by email within two (2) weeks and entitled to a full refund.
3. Payment
3.1. At the time of placing a Pre-Order, you will not be charged immediately. Instead, your Pre-Order will reserve your spot in the queue for delivery. Payment will only be collected once your product is ready to ship. However, you will be asked to provide your contact and shipping information to reserve your place in the delivery queue.
3.2. You will have the option to confirm your order and add priority shipping by paying a $50 deposit. This fee guarantees your early delivery from our first production run, which is limited. The deposit will be fully applied toward your subscription or full payment.
3.3. Once the devices are ready for shipment, you will be able to choose between:
- A monthly subscription, including the deposit, which includes regular filter replacements for the OC, monthly block shipping for the SPC and full warranty coverage for any device, or
- A one-time full payment for the total product cost.
3.4. You may cancel your Pre-Order at any time before the first payment is processed.
3.5. Once shipment is ready and payment begins, you can pay using any of the methods available on the Site. All payment information will be securely processed through our Payment Service Provider (PSP) using encrypted transmission.
3.6. All credit- and debit cardholders are subject to validation- and authorization control by the card issuer. Should the issuer of the given credit- or debit card refuse to authorize the payment to Us, You will receive a message that the payment could not be fulfilled and Your Pre-Order will be canceled.
4. Estimated Delivery and Delays
4.1. The initial production batch of Organics Collectors (OC) and Soft Plastic Compactors (SPC), comprising a total of 170 units (100 units of OC, 70 of SPC), is scheduled for completion by September 1st. Subsequent production batches will be completed on a rolling basis, with an estimated production timeline of 10 weeks for each batch.
4.2. While delivery is estimated to occur approximately 3 weeks after the official product launch, all delivery dates provided are estimates and subject to change due to circumstances beyond our reasonable control. Although we endeavor to meet these timelines, unforeseen delays may arise, for which we disclaim liability to the extent permitted by law.
4.3. You will be promptly informed of any delays via email. Updates will include revised delivery timelines and additional information, if necessary.
4.4. Free shipping is available within the continental United States. Shipping to Alaska, Hawaii, and Puerto Rico is not included in the free shipping offer and may incur additional charges.
4.5. You will have the option to cancel your Pre-Order if you do not wish to wait further.
5. Price and Taxes
5.1. The Pre-Order price for the Clear Drop® Organics Collector is $399 (a $100 discount off the retail price of $499).The pre-order price for the Clear Drop® Soft Plastic Compactor is $999 (a $200 discount off the retail price of $1,199).
5.2. Pre-Order discounts are limited-time offers and only applicable during the Pre-Order period.
5.3. The Pre-Order price does not include applicable taxes, or duties, which will be calculated and added at checkout or prior to final purchase.
5.2. If the price of the Product changes after your Pre-Order, your reservation will honor the lower price.
6. Cancellation and Refunds
6.1. You may cancel your Pre-Order at any time before shipment for a full refund by contacting support@onecleardrop.
6.2. You have a 30-day trial after receiving your product. If you are not satisfied, you may return the product within the 30-day trial for a full refund of the product price, excluding shipping costs. To qualify for a full refund, products must be returned in good condition with all initial components included and within 30 days since you received the order. If 30 days or more have passed since you received the unit, we cannot offer you a refund or return. You are still eligible to be covered by the 1 year limited warranty which covers warranty replacement, but does not qualify for a refund.
6.3. If the returned product shows signs of excessive wear, or damage, or is missing components, a partial refund will be issued. The refund amount will range up to 80% of the product price, depending on the condition of the returned item. The exact percentage will be determined based on the extent of the wear, damage, or missing components, as assessed during the inspection process.
6.4. Company reserves the right to cancel Pre-Orders for any reason. If this occurs, you will be notified by email within two (2) weeks and entitled to a full refund.
6.5. Refunds will be processed to the original payment method within fourteen (14) days of the cancellation request or notification after the product is received and inspected by our team. Please be advised that, in certain circumstances, the processing of refunds may take longer due to the policies and processing times of financial institutions.
7. Warranty Details
7.1. All Clear Drop® products excluding our consumables like filters, paper bags, mailing bags and others come with a comprehensive 1-year warranty covering manufacturing defects.
7.2. All warranty details related to Clear Drop products, including terms, conditions, and coverage, are outlined in our [Warranty Policy]. By placing a Pre-Order, You acknowledge and agree to review the Warranty Policy for complete information. You can access it here: [Hyperlink to Warranty Policy]
8.Limitation of Liability
8.1. [Company] shall not be liable for any incidental, special, indirect, or consequential damages arising out of or related to your Pre-Order. This includes, but is not limited to, loss of profits, loss of data, or loss of business opportunities, even if [Company] has been advised of the possibility of such damages. In all circumstances, [Company]'s total liability will be strictly limited to the amount paid by You for the Pre-Order.
9. Use of Personal Information
9.1. Your personal information will be collected and processed in accordance with our [Privacy Policy].
10. DISCLAIMER
10.1. CLEAR DROP INC. DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PROTOTYPE PRODUCT DISPLAYED BY CLEAR DROP WHETHER BEFORE OR AFTER YOU HAVE PLACED THE PRE-ORDER. YOU UNDERSTAND AND AGREE THAT THE PRODUCT, ITS DESIGN AND TECHNICAL FEATURES ARE CURRENTLY UNDER DEVELOPMENT AND THAT THE PRODUCT THAT MAY BE AVAILABLE FOR PURCHASE BY YOU MAY BE MATERIALLY DIFFERENTLY FROM THE PROTOTYPE PRODUCT. IF FOR ANY REASON YOU ARE UNHAPPY WITH THE FINAL VERSION OF THE PRODUCT, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE TO CANCEL YOUR PRE-ORDER AS DESCRIBED ABOVE.
11. Changes to Terms
11.1. Company may revise these Terms at its discretion. Customers will be notified of material changes, and continued participation in the Pre-Order process will constitute acceptance of updated Terms.
12. Governing Law
12.1. These Terms will be governed by and construed in accordance with the laws of the state of Texas. Any disputes will be resolved exclusively in the federal or state courts located in Texas.
If you have questions or concerns regarding these Terms, please contact us at support@onecleardrop.com.
