Contents
- Shipping Policy (customer-facing)
- Returns & Warranty Policy (customer-facing)
- Internal Operations Rules for Support and Fulfillment (internal only)
- Internal Change Log & Drafting Notes (internal only)
1. Shipping Policy
This Shipping Policy applies to purchases made on onecleardrop.com (the "Site") and describes how Clear Drop Inc. ("Clear Drop," "we," "us," or "our") processes and ships orders.
Shipping destinations (United States only)
We currently ship only within the United States to the continental U.S. (the 48 contiguous states and Washington, D.C.).
At this time, we do not ship to:
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Alaska
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Hawaii
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Puerto Rico
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U.S. territories (including Guam, U.S. Virgin Islands, etc.)
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APO/FPO addresses
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P.O. Boxes
Where we ship from
All orders are shipped from our warehouse in Carrollton, TX.
Order processing time
Orders are typically processed and shipped within 3-5 business days after the order is placed.
Business days are Monday through Friday and exclude weekends and U.S. federal holidays. Processing time is separate from transit time.
Note: During high-volume periods (such as holidays, special promotions, or product launches), processing may take longer.
Shipping method, carrier, and delivery time
Standard Free Shipping
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Cost: Free standard shipping on eligible orders shipped to the continental U.S.
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Carrier: We ship via FedEx and/or USPS (carrier selected at our discretion).
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Transit time (after shipment): Approximately 7 business days in transit for most destinations.
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Expedited shipping: We do not currently offer expedited or express shipping.
Important: Delivery dates are estimates and are not guaranteed. Carrier delays (weather, natural disasters, peak-season congestion, service disruptions, etc.) may affect delivery timing.
Shipping confirmation and tracking
When your order ships, you will receive a shipping confirmation email that includes your tracking information.
Address accuracy and changes
Please double-check your shipping address at checkout.
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If you notice an error, contact us as soon as possible at support@onecleardrop.com.
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We cannot guarantee address updates after an order has been processed or shipped.
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If a package is returned to us due to an incorrect or incomplete address entered by the customer, we may require additional time to reship and additional fees may apply.
Split shipments
In some cases, items may ship separately (for example, if items are in different locations or ship at different times). If your order ships in multiple packages, you will receive separate tracking numbers.
Shipping delays (backorders, high volume, or unexpected events)
We aim to meet our stated processing and shipping timelines. If we anticipate a significant delay, we will notify you by email with an updated timeline and any available options, which may include continuing to wait or canceling for a refund of unshipped merchandise, as applicable.
Damaged packages or damaged items
If your order arrives damaged, please contact support@onecleardrop.com within 3 days of delivery and include:
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Your order number
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Photos of the outer box/packaging
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Photos of the damaged item(s)
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Any relevant notes about the condition upon arrival
We will review the information and work with you on next steps (which may include a replacement, repair, or other resolution, depending on the situation).
Lost packages or "Delivered" but not received
If your tracking shows your package is delayed, lost, or marked "delivered" but you cannot locate it:
- First, check around your delivery location (porch/side door/mailroom), with neighbors, and with your building manager (if applicable).
- Then contact us at support@onecleardrop.com with your order number and tracking details.
We may open an investigation with the carrier. Resolution depends on the outcome of the carrier investigation and other available information.
Please note: Once a carrier marks a package as delivered to the address provided, we may be limited in our ability to offer replacements or refunds. However, we will work with you in good faith to help investigate the issue and determine the best available solution.
Returns and warranty
Returns, refunds, warranty claims, exchanges, return shipping costs, and any packaging-kit charges are governed by our Returns & Warranty Policy.
In general, customers are responsible for return shipping, packaging, replacement packaging, and non-standard logistics costs unless the return is an approved 30-Day At-Home Trial return, the product is confirmed to have a manufacturing defect, or we state otherwise in writing.
Even for approved 30-Day At-Home Trial returns, customers remain responsible for customer-requested packaging or return-kit costs, shipment of packaging or return-kit materials to the customer, special pickup arrangements, expedited shipping requests, address-correction costs, and other non-standard logistics costs, unless Clear Drop states otherwise in writing.
Contact us
For shipping questions or help with an order, contact support@onecleardrop.com.
2. Returns & Warranty Policy
Last updated: May 12, 2026
Clear Drop® is committed to partnering with you to effectively organize your home pre-recycling.
If you are not completely satisfied with your Clear Drop purchase, you have a right to return it according to this policy.
Cancellation and refunds
30-Day At-Home Trial
If you are not satisfied, you may request to return the product within the 30-day trial for a full or partial refund of the product price, subject to this policy.
Full refunds are available only for approved 30-Day At-Home Trial returns that meet all eligibility, timing, packaging, condition, and component requirements stated below.
Return authorization required
All returns require prior authorization. To initiate a return, contact support@onecleardrop.com to obtain return instructions and a Return Authorization (RMA). Returns sent without authorization may be refused.
Return requests must be submitted within 30 days of delivery. If approved, the return must be shipped within 7 calendar days of receiving return instructions.
Return shipping during the 30-Day At-Home Trial
For approved 30-Day At-Home Trial returns, Clear Drop will provide standard return-shipping instructions and may provide a standard prepaid return label or arrange standard return shipping at no additional charge to the customer.
The customer remains responsible for any non-standard logistics costs, including expedited shipping requests, narrow delivery windows, special pickup arrangements, charges caused by an incorrect address or failure to follow return instructions, customer-requested packaging-kit costs, and shipping costs for any packaging or return kit provided by Clear Drop.
Original Box & Packaging Requirement (Mandatory)
This original box and packaging requirement applies to 30-Day At-Home Trial returns.
Customers must retain the original box and all original protective packaging materials (including inserts, cushioning/foam, inner packaging, and any accessory packaging) for the entire 30-day return eligibility period.
Returns are only eligible if the product is returned in the original box with the original protective packaging and all original components, unless Clear Drop expressly approves an available Clear Drop-provided replacement packaging option in writing as part of the return authorization.
Optional Paid Return Packaging / Return Kit
If the customer no longer has suitable original shipping materials, or if Clear Drop determines that additional materials are required to safely return the product, Clear Drop may, if available, offer replacement product packaging, an outer return shipping box, protective packaging materials, supplemental return shipping materials, and/or a return packaging kit for an additional charge.
Availability is not guaranteed. The customer is responsible for the cost of any replacement product packaging, return packaging kit, supplemental packing materials, and shipment of those materials to the customer. Clear Drop will provide the applicable cost before shipment, and the customer must approve and pay the cost before any materials are sent.
Providing a return packaging kit, replacement product packaging, or supplemental materials does not waive or replace the requirement that the product must be returned in its original product box and original protective packaging, unless Clear Drop expressly confirms otherwise in writing as part of the return authorization.
Failure to obtain or pay for optional packaging materials does not extend the 30-day return eligibility period or the approved return shipment deadline.
Providing a packaging option does not waive any other requirement in this policy, including the RMA requirement, timing requirement, product-condition requirement, component requirement, or inspection requirement.
If the original box and protective packaging are not retained (or are so damaged that they cannot be used to safely ship the product), and Clear Drop has not expressly approved an available replacement packaging option, the return will be rejected and will not be accepted.
Returns that arrive without the original box/protective packaging or an approved Clear Drop-provided replacement packaging option may be refused at delivery and returned to the sender at the customer's expense. If such a return is accepted by the carrier and reaches our facility, Clear Drop® may determine (at its discretion) that the return is ineligible, and the product may be shipped back to the customer at the customer's expense.
Rejected, ineligible, or unclaimed returned items
If a returned product is rejected or determined to be ineligible and must be returned to the customer, the customer is responsible for the cost of shipping the product back to them. Clear Drop will notify the customer using the email address associated with the order and provide a reasonable deadline to arrange and pay for return shipment.
If the customer does not respond, refuses to pay required shipping costs, or otherwise fails to arrange return shipment within 30 calendar days after Clear Drop's notice, the item may be treated as abandoned and, subject to applicable law, Clear Drop® may dispose of, recycle, donate, or otherwise handle the item without further liability. No refund will be owed for a rejected or ineligible return. This does not apply where a refund, repair, replacement, or other remedy is required by this policy or applicable law.
Full refund (30-Day Trial only)
To qualify for a full refund of the product price under the 30-Day At-Home Trial, the return must be approved by Clear Drop, shipped within the required timeframe, and received in good condition with all initial components included. The product must be returned in its original packaging, or an approved Clear Drop-provided replacement packaging option.
"Good condition" means the product is clean, functional, and free of damage beyond normal handling, with all parts included and packaged securely in the original packaging or an approved Clear Drop-provided replacement packaging option.
Clear Drop does not charge a restocking fee for eligible 30-Day At-Home Trial returns.
Partial refund or no refund guidelines (30-Day Trial only)
After receipt, Clear Drop will inspect the returned product, packaging, accessories, and components. Any refund reduction is based on the condition of the returned product, missing components, required cleaning or repair, damage during return shipment, packaging compliance, and other factors described in this policy. The refund ranges below are guidelines; the final refund amount will be determined after inspection and may be lower based on the facts of the return.
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Inspection result |
Potential refund of product price |
Examples / notes |
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Eligible full-refund return |
Up to 100% |
Approved 30-Day At-Home Trial return; shipped on time; product is clean and functional; no damage beyond normal handling; all components included; original packaging or approved replacement packaging used. |
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Minor wear or minor correctable issues |
Up to 80% |
Minor cosmetic wear, light cleaning needed, minor scuffs that do not affect function, or minor missing non-essential documentation/packaging items, as determined after inspection. |
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Moderate wear, damage, missing items, or extra handling |
Up to 60% |
Moderate cosmetic damage, missing accessories or non-core components, required cleaning, required testing or service labor, packaging noncompliance that increases handling costs, or damage that can be repaired without replacing major components. |
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Significant damage or major missing components |
Up to 30%, or rejection |
Significant wear or damage, missing components needed for normal operation, nonfunctional condition caused by customer misuse or improper return shipment, unauthorized modification or repair, or condition requiring major repair/replacement before resale or reuse. |
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Ineligible or rejected return |
No refund |
No RMA; request submitted after 30 days; return not shipped within 7 days after instructions; missing original packaging without an approved replacement packaging option; unsafe/contaminated condition; product cannot be verified as the original purchased product; or other material failure to meet this policy. |
Damage occurring during return shipment due to insufficient or improper packaging may result in a partial refund or rejection of the return.
Shipping and logistics considerations
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Returns, replacements, and delivery adjustments involve significant logistics costs.
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Subject to this policy and applicable law, Clear Drop® reserves the right to evaluate and adjust return, replacement, or refund decisions based on product condition, shipping, handling, and special delivery requirements.
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Requests involving expedited shipping, narrow delivery windows, or non-standard logistics arrangements may incur additional charges or may not be eligible for standard return conditions.
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Requests for specific delivery time windows, re-delivery, or non-standard shipping arrangements may result in additional charges.
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Outside approved 30-Day At-Home Trial returns, customers are generally responsible for shipping costs unless the product is confirmed to have a manufacturing defect or Clear Drop states otherwise in writing.
Refund process
Refunds will be processed within 14 business days after the product is received and inspected by our team. Please be advised that, in certain circumstances, the processing of refunds may take longer due to the policies and processing times of financial institutions.
Packaging charges, shipping charges, special logistics charges, and other non-product charges are not refundable unless required by law or expressly approved by Clear Drop in writing.
Limited Warranty Details
All Clear Drop® equipment is covered by a one-year warranty for Organics Collector and a two-year limited warranty for Soft Plastic Compactor from the date your Clear Drop® appliance was delivered, addressing manufacturing defects. Warranty claims must be submitted with proof of purchase.
Outside the 30-Day At-Home Trial, refunds are not generally available; warranty coverage is generally limited to repair, replacement, or another resolution determined by Clear Drop, unless otherwise required by law.
The warranty covers:
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Repair: For minor issues, send us your product, and we will repair it and return it in fully working condition.
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Replacement: If repair is not feasible, we will provide a replacement.
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Warranty Duration: Any repaired or replaced product will carry the remainder of the original warranty period.
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Clear Drop® reserves the right to determine the most appropriate resolution (repair, replacement, or alternative solution) based on operational and logistics considerations.
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Warranty service may require the product to be shipped to a designated service location.
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Shipping costs may be the responsibility of the customer unless the issue is confirmed as a manufacturing defect.
The warranty does not cover:
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Damage caused by misuse, improper operation, or failure to adhere to the product's usage instructions.
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Damage resulting from accidents, impacts, drops, or external forces, including exposure to temperatures or environmental conditions lower or beyond the indicated limits in the product documentation.
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Unauthorized modifications, repairs, or alterations made to the product.
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Normal wear and tear, including degradation of components due to regular use.
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Damage caused by the introduction of materials not approved for use in the product, as specified in the product's instructions or guidelines.
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Loss or theft of the product or any of its components.
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Malfunctions or damage resulting from failure to properly clean, maintain, or care for the product in accordance with the provided instructions.
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Issues arising from the use of third-party accessories, consumables, or components not explicitly authorized by Clear Drop®.
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Damages or malfunctions caused by electrical surges, power supply issues, or improper voltage connections.
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Products that have been resold, transferred, or purchased from unauthorized distributors or retailers.
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Damage caused by the operation of the product outside of its intended purpose or designated environment.
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Any cosmetic damage, such as scratches, dents, or discoloration, that does not impact the product's functionality.
Clear Drop® products are designed for general household and offices use and are not intended to process materials with specific health, environmental, or performance outcomes. You acknowledge that the materials you introduce into Clear Drop® products are outside our control, and therefore, we cannot guarantee consistent or ideal results, including the quality or appearance of the processed materials (e.g., "blocks" or other outputs).
Any dissatisfaction with the outcomes of product use, such as frustration, emotional distress, or dissatisfaction with the quality of processed materials, does not constitute a defect and is not covered under the warranty. The warranty specifically excludes claims related to the suitability, effectiveness, or performance of the product in any particular scenario or with any specific material.
Clear Drop® reserves the right to determine, at its sole discretion, whether a repair or replacement is covered by this warranty. If not, additional fees may apply.
How to submit a claim
If you encounter an issue, please contact our customer support team at support@onecleardrop.com. We will guide you through the process and ensure your Clear Drop® product is back to performing at its best as soon as possible.
3. Clear Drop SPC Leasing & Recycling Subscription Terms
Last updated: May 12, 2026
These Leasing & Subscription Terms ("Terms") govern the subscription, lease, rental, financing, and recycling services offered by Clear Drop, Inc. ("Clear Drop," "CD," "we," "us," or "our") for the SPC unit and related recycling services.
By placing an order, activating a subscription, or using the SPC unit, the customer ("Customer," "you," or "your") agrees to these Terms.
1. Subscription Program
Under the Subscription Program, Customer receives:
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An SPC unit.
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Recycling services through One Clear Drop's approved recycling partners.
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Prepaid return mailers for blocks for shipping to the recycling partner.
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Warranty coverage for 24 months of SPC leasing.
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The option to obtain ownership of the SPC unit after completing all required payments.
Current pricing for eligible subscriptions:
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Initial payment: $799 plus applicable taxes (unless any additional promotion discounts were applied).
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Monthly subscription payment: $49 per month for twenty-four (24) months.
Taxes, governmental fees, and shipping charges may apply.
2. Ownership of Equipment
Until all required subscription payments have been received in full, the SPC unit remains the sole property of Clear Drop.
Customer receives only a limited right to possess and use the SPC unit in accordance with these Terms.
Ownership transfers to Customer only after:
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Twenty-four (24) monthly payments have been successfully completed; and
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All outstanding balances, fees, and charges have been paid.
3. Customer Responsibilities
Customer agrees to:
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Use the SPC unit only as intended.
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Follow all operating instructions.
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Maintain the equipment in reasonable condition.
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Prevent misuse, abuse, alteration, modification, or unauthorized repair.
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Keep payment information current and valid.
Customer may not:
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Resell the SPC unit before ownership transfers.
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Lease, sublicense, or transfer possession to another party without written consent.
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Remove serial numbers or identifying labels.
4. Monthly Billing
Monthly subscription payments will be automatically charged to the payment method on file.
Customer authorizes Clear Drop to:
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Process recurring monthly payments.
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Retry failed payment transactions.
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Collect outstanding balances using alternative payment methods associated with the account where permitted by law.
5. Failed Payments and Default
Missed Payment
If a monthly payment fails:
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Clear Drop may retry the payment.
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Customer will receive notice requesting updated payment information.
Delinquent Accounts
If payment remains unpaid for more than fifteen (15) days:
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Recycling services may be suspended.
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Warranty coverage may be suspended.
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Shipment of recycling supplies may be paused.
Default
An account may be considered in default if:
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Payment remains unpaid for thirty (30) days or more;
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Customer repeatedly fails payment obligations;
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Customer provides fraudulent payment information; or
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Customer breaches these Terms.
Upon default, Clear Drop may:
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Require immediate return of the SPC unit;
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Suspend all services;
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Charge outstanding balances due;
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Recover collection costs permitted by law;
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Pursue legal remedies available under applicable law.
6. Cancellation Before Ownership Transfer
Customer may cancel at any time prior to ownership transfer.
To cancel, Customer must contact:
Clear Drop will provide return instructions and a prepaid return label.
Subscription billing will stop after:
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The cancellation request is received; and
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The SPC unit is returned and received by Clear Drop.
7. Return Requirements
Returned SPC units must include:
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The SPC unit itself;
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Any required accessories originally provided; and
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Reasonable packaging protection.
Customer remains responsible for the SPC unit until it is received by Clear Drop.
Failure to return the SPC unit within thirty (30) days after cancellation may result in additional charges.
8. Damaged, Lost, or Unreturned Equipment
Customer is responsible for damage beyond normal wear and tear.
Examples include:
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Physical destruction;
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Water damage;
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Intentional misuse;
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Unauthorized modification;
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Missing major components.
If the SPC unit is lost, stolen, destroyed, or not returned, Clear Drop may charge the remaining unpaid balance of the equipment or the replacement value of the unit, whichever is permitted by law.
9. Refunds
Initial payments are generally non-refundable once the SPC unit has shipped.
Monthly subscription charges already incurred are non-refundable except where required by law.
If a return qualifies for a refund, any refund will be processed after inspection of the returned equipment.
10. Warranty Coverage
During an active subscription, Clear Drop provides warranty coverage for manufacturing defects and normal use.
Warranty coverage does not include:
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Misuse;
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Accidental damage;
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Unauthorized repairs;
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Cosmetic damage that does not affect functionality.
Warranty coverage ends upon cancellation unless otherwise required by law.
11. Recycling Services
Recycling services are available only while the subscription remains active and in good standing.
Clear Drop may modify recycling procedures, shipping methods, recycling partners, or service logistics provided the overall recycling service remains substantially similar.
After ownership transfer, recycling services may continue under separate pricing and service terms.
12. After 24 Months
After successful completion of all required payments:
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Ownership of the SPC unit transfers to Customer.
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The subscription financing obligation ends.
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Recycling services may continue under then-current service fees.
Current estimated recycling pricing is approximately $20 per envelope, subject to change.
13. Fraud and Abuse
Clear Drop reserves the right to suspend or terminate accounts involved in:
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Fraudulent activity;
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Chargebacks made in bad faith;
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Abuse of recycling programs;
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Misrepresentation of identity or payment information.
14. Limitation of Liability
To the fullest extent permitted by law, Clear Drop shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from use of the SPC unit or recycling services.
Clear Drop's total liability shall not exceed the amount paid by Customer during the preceding twelve (12) months.
15. Changes to Terms
Clear Drop may update these Terms from time to time. Material changes will be communicated through the website, email, or customer account notifications.
16. Governing Law
These Terms shall be governed by the laws of the State of [State], without regard to conflict-of-law principles.
17. Contact Information
Clear Drop, Inc.
Email: support@onecleardrop.com
Website: onecleardrop.com
